Delivery & Returns
How much are delivery fees?
Deliveries fees vary by location and method. The Standard UK Delivery fee is £5.99 and £3.99 for orders over £80.
How long does delivery usually take?
We always do our very best to deliver your package as soon as we can. Our Standard UK deliveries usually take between 3-5 days. There are also options for Next Day Delivery.
Can I amend my order details after my order has been placed?
Our customer support team are on hand to do all they can to help you, please email the team; email@example.com. Once you have placed your order, unfortunately as we work very quickly to process, it is very difficult for us to change any details.
Can I use more than one discount code on a single order?
Each order can apply 1 discount code. If multiple codes are applied, the code offering the greater discount will usually take priority. It is the customers responsibility to ensure correct codes are applied.
Can I apply my discount code on products that are on special offer?
Any products considered to be on Special Offer can be found in the 'Special Offers' menu section on the website. Products that are on special offer are exempt from further discount codes. Any Shopping Carts containing a mixture of both full-priced and special offer products, will only apply the discount code to the full-priced products
How do I return my order?
We always strive to ensure your products are delivered promptly and in good condition, in the rare case that you are not satisfied with your order you have the right to cancel within 14 days of the contract, or 14 days of receipt of the goods (whichever is the longer). If you would like to return your package, please email firstname.lastname@example.org who will be able to assist you. Unfortunately, we cannot cover the cost of return shipping. All products must be unopened and in original condition. Heat seals must not be broken. For full details regarding our returns policy, please see our deliveries & returns page.
Which couriers do you use?
We use DPD and Royal Mail.
Will I get a dispatch email confirmation when my order is dispatched?
Yes, once you have placed your order you will receive an order confirmation email. Once our couriers pick up your order for processing, you will receive a dispatch notice email. Depending on the courier used, you may also receive further updates and delivery tracking information from this point.
What are the use by dates on your products?
Our minimum expiration date guarantee is 3 months + on bars/gels, and 6 months + on tablets/powders. If an item is short-dated (less than our minimum guarantee) this should be advertised on site in red font in the item description. Every batch of our products has a new expiry date generated so we cannot advise exactly what your expiry date will be for the product you purchase before you receive.
Are you Informed sport tested?
Impact Performance certified sports nutrition products - every batch tested.
“With Informed Sport, we take your reputation as seriously as we do our own. As many as one in ten sports supplements can be contaminated with ingredients and compounds prohibited in sport, so you need to ensure that your trusted nutrition partners consider their product development as seriously as you do your performance.
To ensure our certified supplements are safer for athletes, we test every single sports supplements batch for banned sub- stances before being released to market. Our sports supplements certification process is trusted by sports professionals all over the world -- with Informed Sport, you can be confident your reputation is in safe hands.”